Payment is to be made in full before commencement of ALL courses/services. Any additional expenses incurred by our Trainer (e.g. for on-site courses) will be invoiced after the course.

Where a training course is offered at a discount from our list price, the discounted price offered is subject to payment with booking and availability of places.

Payment can be made by Visa, MasterCard, American Express or Bank Transfer. Bank transfer details available on request.


Once payment is received in full Hospitality Training Solutions will forward confirmation of your course reservation, which will include the course material and directions to the training venue.

If a delegate can not make the booked course date, the delegate must inform Hospitality Training Solutions at least 24 hours in advance. If they do so, Hospitality Training Solutions will agree an alternative course date with the candidate for any course date in the next 6 months, subject to availability and to the payment of an administration charge (currently £15.00 – payable at time of amendment).

Where a delegate fails to notify Hospitality Training Solutions of their inability to attend their confirmed course date no refunds will be issued, however if a re-booking is made with in 8 weeks the new booking will cost only £95 + vat.


If a course is run exclusively for a corporate customer – on a customer site or any other alternative venue – the same no-refund terms apply in the event of cancellation, but an alternative course date can be arranged by agreement.

In the event that it is necessary for Hospitality Training Solutions to cancel or reschedule a course, we will endeavour to give a minimum of 7 days notice. In such circumstances a full refund will be made, or alternative dates or arrangements will be made available. All liability by Hospitality Training Solutions will be limited to the value of the original course fee.