Hospitality Training Solutions Ltd – Terms and Conditions
Terms and Conditions for both Face-to-Face and E-Learning training courses.
1. General Terms
These Terms govern the purchase and delivery of training services provided by Hospitality Training Solutions Ltd.
By booking or accessing any course, you agree to be bound by these Terms.
2. Payment Terms
Full payment is required prior to course delivery or access being granted.
Prices are listed in GBP and may be subject to VAT.
3. Face-to-Face Training Courses
Bookings are confirmed once payment has been received.
Cancellations:
• Delegates must provide at least 24 hours’ notice if unable to attend.
• Alternative dates may be offered subject to availability and an administration fee.
• Failure to attend without notice may result in loss of fees.
If Hospitality Training Solutions Ltd cancels a course, a full refund or alternative date will be offered.
4. Cooling-Off Period (E-Learning)
Consumers may cancel within 14 days provided the course has not been activated, accessed, or assigned.
By accessing the course within the cooling-off period, you request immediate digital supply and waive cancellation rights.
Course access logs are used as evidence of activation.
5. Refund Policy – E-Learning
Refunds are limited due to the nature of digital content and are issued at the sole discretion of Hospitality Training Solutions Ltd.
Refunds may be considered where:
• Duplicate purchases occur
• A critical technical fault prevents access
• The course is cancelled by us
• The course has not been activated
Refunds will NOT be issued where:
• Any course material has been accessed
• Assessments attempted
• Certificates issued
• Licences allocated
• Incorrect courses selected
• Employment changes occur
6. Intellectual Property
All training materials remain the intellectual property of Hospitality Training Solutions Ltd.
Materials may not be copied, recorded, shared, or uploaded to AI platforms.
7. Limitation of Liability
Total liability shall not exceed the fees paid for the relevant course.
We are not liable for indirect or consequential losses.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, except where the customer is a consumer resident in Scotland or Northern Ireland, in which case mandatory local consumer laws shall apply.